Dv999 Terms and Conditions – Everything is clear, nothing is hidden

01. General Terms & Conditions

By using the dv999.pro website, you confirm that you have read and agreed to these Terms & Conditions in full. dv999 is an online gaming platform built for Bangladeshi players and operated for entertainment purposes.

These Terms & Conditions constitute a legal agreement between you and dv999. By accessing, registering on, or using any service on the platform, you are bound by these terms. If you disagree with any term, please refrain from using the platform.

Dv999 services are for personal, non-commercial entertainment only. Using the platform on behalf of a third party or for commercial purposes is strictly prohibited. These Terms & Conditions are prepared in Bengali, and the Bengali version shall be considered the definitive version.

02. Eligibility & Registration

To register on dv999, you must meet the following requirements:

• You must be at least 18 years old.
• You must provide accurate and truthful personal information.
• Each individual may only open one account.
• You must register under your own name, not on behalf of anyone else.
• You must use your own payment method.

If the information provided at registration is found to be false or incomplete, dv999 reserves the right to close the account at any time. We may request ID documents or other supporting documents for account verification.

After registration, you may be asked to verify your email address or mobile number. Some features may be restricted until verification is complete. dv999 reserves the right to reject any registration without providing a reason.

03. Account Security

You are solely responsible for the security of your dv999 account. Keep your password and login details confidential and never share them with anyone. dv999 will never ask for your password.

• Use a strong password — a mix of letters, numbers, and symbols.
• Avoid logging in over public Wi-Fi networks.
• Always log out at the end of any session when using an unrecognized device.
• If you notice any suspicious activity, contact support immediately.

Dv999 is not liable for account hacking or unauthorized access unless it results from a fault in our systems. If you notice any unusual activity on your account, contact our support team immediately.

04. Deposits & Withdrawals

Dv999 currently supports deposits and withdrawals via bKash, Nagad, and Rocket. Your account must be fully verified before making any transaction.

• Deposits are typically processed instantly.
• Withdrawal requests are typically processed within 24 hours.
• A minimum withdrawal amount applies – see the withdrawal page for details.
• Withdrawals can only be made to the same payment method used for the deposit.
• Daily and monthly withdrawal limits may apply.

Our support team is available 24/7 to assist with any transaction issues. Deposits made with incorrect details may not be recoverable. dv999 maintains a strict anti-money laundering policy and reserves the right to verify any suspicious transactions.

05. Bonuses & Promotions

Dv999 regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms that must be met. Please read the relevant terms carefully before claiming any bonus.

• Welcome Bonus: Available to new members only, once per account.
• Deposit Bonus: Applicable with a minimum qualifying deposit.
• Cashback: Paid out at a fixed rate on a weekly or monthly basis.
• Free Spins: Applicable to specific games; wagering requirements apply to winnings.
• VIP Bonus: Exclusive offers for VIP members.

All bonuses come with wagering requirements, meaning a specified amount must be wagered before bonus funds can be withdrawn. A time limit also applies to completing wagering requirements; any unused bonus will be cancelled upon expiry.

06. Gaming Rules

All games on dv999 are provided by RNG-certified third-party providers. Every game outcome is entirely random and never predetermined.

• Each game has its own rules and RTP (Return to Player) rate.
• If a game is interrupted due to a technical error, the wager will be refunded.
• In the event of a disconnection, the game outcome will be determined based on server records.
• If a technical error causes an incorrect payout in any game, dv999 reserves the right to correct it.

In Live Casino games, the dealer's decision is final. Any dispute between a player and the dealer will be resolved by reviewing game logs and video records.

07. Prohibited Activities

The following activities are strictly prohibited on dv999 and will result in immediate account suspension:

• Creating multiple accounts or using someone else's account.
• Attempting to exploit or manipulate the bonus system.
• Using software bots or automated programs.
• Conducting money laundering or any form of illegal financial transactions.
• Attempting to exploit platform security vulnerabilities or hacking the platform.
• Harassing or intimidating other players.
• Creating an account with false information or attempting to bypass the verification process.

08. Privacy & Data Protection

Dv999 treats the protection of your personal information as its highest priority. Your data is collected, stored, and used in accordance with our privacy policy. To learn more, please visit our Privacy Policy View page.

• Your information is never sold to third parties.
• Information may be disclosed to authorities when required by law.
• All data is secured using 256-bit SSL encryption.
• You may request deletion of your personal data at any time.

09. Responsible Gaming

Dv999 believes gaming is entertainment, not a solution to problems. We encourage all players to game responsibly. Set your own limits and stay within them.

• Deposit limit-setting is available to all users.
• You have the option to temporarily or permanently exclude yourself at any time.
• Allowing anyone under the age of 18 to use the platform is strictly prohibited.
• If you notice signs of problem gambling, please seek professional help.

10. Amendments, Disputes & Termination

Dv999 reserves the right to amend these Terms & Conditions at any time. Members will be notified of significant changes via email or through the platform. Continued use of the platform after any changes constitutes acceptance of the updated terms.

If you have a complaint or dispute, please contact our support team first. If it cannot be resolved through support, the matter will be escalated. dv999 is committed to resolving all disputes fairly and promptly.

Dv999 reserves the right to close any account, with or without cause. Upon closure, any valid balance (excluding bonuses) will be returned, unless forfeited due to a rule violation.